Service Solution Manager Medtech Brazil/ Base: - Sao Paulo, Brasil - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

We are searching for the best talent for Service Solution Manager MedTech to be in Guarulhos/SP - Brazil.

In this role you will be responsible for:

Responsible for managing Field and Service Center operation
Responsible for managing Customer Care and backoffice activities
Responsible for Spare Parts inventory mangament, including replenishment
Guarantee that the Service Center structure is aligned with the business/operation
OPEX execution
Responsible for KPIs and SLAs ́ management
Responsible for managing/leading new product release projects, including resources ́ evaluation such as spare parts, tools, manpower and service center certification
Lead and conduct proactive risk/mitigation strategies review with key internal stake holders.
Works closely with all other departments to communicate customer concerns, feature requests and bug reports and plays a critical role in customers' satisfaction.
Create synergy between the various franchises departments to drive proper alignment and improve customer satisfaction.
Works with segments or customers to establish relationship with appropriate client contacts
Manage Training Delivery for FSE's training classes.
Be the technical services representative when working with franchises, and new product launch teams to provide the Serviceability requirements for the next products.
Responsible for communicating business related issues or opportunities to the next management level.
Responsible for ensuring subordinates follow all Companies ́s guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
Responsible for ensuring personal and Company compliance with all local and Company regulations, policies, and procedures.

Qualifications:

Experience and Education:

Bachelor's degree or equivalent
Preferred : Biomedical Engineering (or other engineering)
Five to seven years related experience, customer support/customer relations/or technical support experience (ideally in health industry)
4 to 5 years field service experience (Direct field service environment required)
Minimum experience of 3 to 5 years of people management experience
Fluency in English language (mandatory)
Intermediate Spanish will be considered a plus

Required knowledge skills, abilities, certifications: