Customer Success Operations Specialist - Sao Paulo, Brasil - Adlook Services

Descrição

• Build and streamline processes for enhanced efficiency;
• Work closely with business teams to understand and meet their needs;
• Exercise highlevel ownership and initiative in tasks;
• Support commercial teams with key operational tasks;
• Manage system access and support CRMrelated tasks;
• Collaborate with the Customer Success team to understand their operational needs and challenges;
• Develop and implement effective processes to streamline customer success operations;
• Utilize data analysis to identify trends, issues, and opportunities for improvement

• Maintain and update customer success documentation, ensuring accuracy and relevance;
• Act as a liaison between the Customer Success team and other departments to facilitate communication and collaboration;
• Assist in the onboarding and training of Customer Success team members on operational processes and tools;
• Regularly monitor and report on key performance indicators (KPIs) related to customer success operations;
• Identify and implement technology solutions to enhance efficiency and effectiveness in customer success operations
• Conduct regular audits to ensure data integrity and compliance with established processes and procedures.

• Proven experience in similar roles, ideally in tech or B2B sectors;
• Strong organizational skills and multitasking ability;
• Proficiency in process optimization;
• Advanced English;
• High level of ownership and responsibility;
• Team player with a problemsolving approach;
• Experience with CRM systems like Pipedrive or Salesforce.

• Be part of a company shaping the future of digital marketing;
• Impactful role in a strategic entity of the Adlook group;
• Flexible working arrangements;
• Exposure to a fastpaced and growing online advertising sector;
• Work in a truly international environment with a dynamic, openminded team.

• Ability to join a young and fastgrowing global organization with offices across EMEA, US and LATAM;
• You will get to work with amazing people in one of the fastest growing sectors in online advertising;
• Opportunity to work in a truly international environment;
• Friendly atmosphere while working with a dynamic team of open minded professionals with passion for internet technology and advertising solutions;
• Opportunities for professional growth;
• Competitive compensation and benefits.