Analista de Customer Service - Sao Paulo, Brasil - Stryker

Stryker

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Who we want
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Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize, and automate.
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Self-directed initiators. People who take ownership of their work and need no encouragement to drive productivity, change, and results.
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Collaborative partners. People who build and leverage cross-functional relationships to gather ideas, data, and insights to drive continuous improvement across the enterprise.
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Analytical problem solvers. People who go beyond, identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future problems.
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Goal-oriented developers. Keeping the customer and requirements in focus, people who deliver secure and robust solutions.

What you will do

Assertive and strategic customer service, understanding their needs and offering the best possible experience
Sales order management working in partnership with the direct sales channel
Management of the logistics of exchanges and returns

What do you need to have

Education completed or in progress in the areas of administration, logistics or related courses
Experience with large customer service talking with costumer from the direct channel
Knowledge in critical customer management
Ability to handle multiple demands
Experience with conflict and expectations management