Assistente de Operações de Recursos Humanos - Sao Paulo, Brasil - IBM

IBM

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Introduction
The HR Service Administrator is an integral part of IBM and HR.

Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.

Help IBMers to build their career by providing them with a personalized experience.

In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

Será responsável pela organização e pelo processamento preciso e oportuno de serviços de atendimento back office e todas as tarefas relacionadas para atingirmos os objetivos de negócios acordados.

Garantindo a entrega de um serviço de alta qualidade focado no cliente para clientes externos. Pensar junto para implementar mudanças nos procedimentos e controles.

Focados em operacionalizar com qualidade os serviços solicitados e manter a melhor entrega no tempo acordado sobre os processos associados às suas atribuições ou aos objetivos gerais da equipe.

Todas as nossas oportunidades são elegíveis para profissionais com deficiência e/ou reabilitados.

Required Technical and Professional Expertise
Realizar boa comunicação escrita e falada junto ao atendimento realizado aos clientes. Compreender e recomendar ações que podem ser consideradas para resolver os problemas do cliente ou questões nesta área. Se aplicável, direcionar a experiência do cliente com procedimentos de auditoria e controle.

Alto grau de empatia para aconselhar clientes e ter a melhor resolução para o mesmo.

Conhecimento de sistemas de atendimento e processos tais como:
SAP, BI, AGV, SAC, Call Center, Reclamações (Reclame Aqui e outros).

Formado ou em formação Graduada, áreas como: Administração, Tecnólogos ou engenharias e afins.

Todas as nossas oportunidades são elegíveis para profissionais com deficiência e/ou reabilitados.

Preferred Technical and Professional Expertise
Realizar boa comunicação escrita e falada junto ao atendimento realizado aos clientes. Compreender e recomendar ações que podem ser consideradas para resolver os problemas do cliente ou questões nesta área. Se aplicável, direcionar a experiência do cliente com procedimentos de auditoria e controle.

Alto grau de empatia para aconselhar clientes e ter a melhor resolução para o mesmo.

Conhecimento de sistemas de atendimento e processos tais como:
SAP, BI, AGV, SAC, Call Center, Reclamações (Reclame Aqui e outros).

Formado ou em formação Graduada, áreas como: Administração, Tecnólogos ou engenharias e afins.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy.

IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quan