Analista de Customer Service Sr - Sao Paulo, Brasil - PepsiCo

PepsiCo
PepsiCo
Empresa verificada
Sao Paulo, Brasil

há 1 mês

Ana Silva

Postado por:

Ana Silva

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Descrição

Overview:

Analista de Customer Service SR


PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world.

PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more.

PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.


Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).

pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture.

No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit.

At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes.

We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice.

At PepsiCo we create a Space to be y( )u.


Responsibilities:


What will you work on:

Responsible for strategy development and implementation of a critical group of customers.


Accountabilities

  • Year strategy definition and follow up of key performance indicators targets together with the customer, mainly: rupture, service level, inventory (days on hand) etc;
  • Identify customer and/or Pepsico opportunities and map a solution implementation plan;
  • Review strategic plan and refine visits calendar;
  • Understand customer demand/forecast collaboration viability and implementation;
  • Develop replenishment plan for critical items;
  • Guarantee product database cleasing and refreshment month by month;
  • Communicate innovation and discontinuation products;
  • Implement Joint Business Plans, set other agendas and Advantage plans Review.

Critical customers are:

  • Advantage group search respondings and potencials;
  • Strategical to Pepsico because of market share, volume or buying model.

Qualifications:

Who are we looking for?

  • Academic graduation;
  • Customer Service experience minimum of 2 years;
  • Sales knowledge;
  • Advanced Microsoft Office skills;
  • Communication and presentation skills;
  • Project management skills;
  • Leadership skills;
  • Focus on the consumer: Ensuring the best level of service for our customers;
  • Acting as owner: Assumes a proactive stance, creates creative solutions, works to solve difficult si

Competencies
Available to be on customers sites (locally or not)

  • Open to travel

What can you expect from us:

  • A flexible work environment that promotes a healthy balance between personal and professional life;
  • A dynamic and inclusive culture;
  • A support team that will foster your professional growth and development;
  • Opportunity to work with relevant and impactful projects for the business;
  • Opportunity to give back to the community with our volunteer programs;
  • Online platform available 24/7 to learn new languages at no cost.


At PepsiCo, we recognize that supporting diversity and engagement is not just the right thing to do, it's the right thing to do for our business.


Our company is strongest when we span the entire spectrum of humanity, regardless of how we look, where we come from, or who we love.

Talent diversity and an inclusive environment foster employee engagement, promote creativity, and drive innovation.

At PepsiCo we offer unique opportunities to hire qualified and diverse individuals regardless of their gender, race, sexual orientation, religion, national origin, age or disability.

The company reserves the right to modify job requirements, skills and specifications according to its needs.
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