Inside Sales - Sao Paulo, Brasil - ZIM

ZIM

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers.

Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads. In Charge of providing the small customers with end to end support and solutions.

Lead Generation

Compile lists of prospective customers for use as sales leads to the Field Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.

Validate sales leads and work to support the sales representative in materializing the leads into sales.

Account Coordination

Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.

Create and update agreements

Discuss and prepare quotations for customers

Customer relationship

Deal with client's follow up process and problems

Solve ad-hoc problems

Cascade relevant issues and problems of the customers to CS and ensure solving

Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.

Offer and follow up cross-sell and up-sales services (VAS services)

Performance Measurement

Creating meeting reports in CRM

Monitor customer performance

Comply with tracking and reporting requirements

Screening of lost/new customers

Requirements:

Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar

2 years of experience in sales/CS position - Advantage

Working experience in a local FFW / shipping industry - Advantage

Proficient in MS Office, Excel, CRM

Advanced in English language

Function:

Countries & Business Development

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No