Help Desk Analyst - Sao Paulo, Brasil - GWM Brasil

GWM Brasil

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Come make history with us and be part of the GWM We are looking for a IT SUPPORT ANALYST to join our team.

CORE RESPONSIBILITIES:

Diagnose and resolve hardware, software, and network issues, ensuring timely and effective resolution;
Provide step-by-step guidance and troubleshooting instructions to end users, enabling them to resolve common technical problems independently.

Incident and Request Management:

Log and track all IT incidents and service requests in a help desk ticketing system, ensuring accurate and detailed documentation.
Prioritize and escalate tickets according to urgency and impact, adhering to defined service level agreements (SLAs).
Follow up with end users to ensure timely resolution and provide status updates.

Hardware and Software Support:

Install, configure, and maintain hardware components, including desktops, laptops, printers, and peripherals.
Conduct software installations and upgrades remotely or through on-site visits as needed.

User Account Management:

Create, modify, and deactivate user accounts and access permissions in accordance with established procedures and security policies.

QUALIFICATION:

Bachelor degree in computer science or related field;
English (Fluent);
Portuguese (home language).

EXPERIENCE:

More than 3 years experience in IT terminal equipment operation and maintenance

WORKPLACE:
GWM Head Office - São Paulo/SP

WORK REGIME:
Hybrid (3x Office / 2x Remote)