IT Support Analyst - Guarulhos, Brasil - CAE Inc.

CAE Inc.

Empresa verificada

Guarulhos, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Role and Responsibilities

Role & Responsibilities:

SUMMARY OF THE JOB
Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE's computer standard equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
Makes recommendations on lifecycle of IT technologies and processes.
Provide multisites support outside of local facility.
Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
Actively monitors, detects, and removes malwares and illegal or nonauthorized software.
Participates in coordinating user relocation support for all IT equipment.
Performs cleaning and preventive maintenance of IT equipment and network closets.
Work with vendors to resolve issues and product software updates based on new releases.
Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups.
Other duties may be assigned.

QUALIFICATIONS & SKILLS

Knowledge, skill, and/or ability required
Ability to troubleshoot and support windows environment (Office 365 and Win7/10).
Ability to support wide range of peripheral and mobile devices
Strong understanding of WAN concepts, and able to assist in network troubleshooting
Superior organizational and process skills
Ability to communicate and deliver customer services at the highest levels
Encourages and participates in all collaborative efforts
Willingness to take end to end ownership of issues
Strong project administration skills required to work across IT groups bringing innovation, creativity, and process management.
Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.
Some travel may be required.

EDUCATION REQUIRED
Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.

EXPERIENCE REQUIRED

24 years in an IT end user support environment.
Considerable knowledge on support of computer hardware and software, telecommunications, and networking
Understanding of ITIL processes

GEOGRAPHICAL COVERAGE
Support of local and LATAM CAE facilities.

CONTACTS AND COMMUNICATIONS

Significant internal and external client contact.
Regular internal communication with all levels of staff within CAE.
Must be able to work independently and in team environment. Interfaces with customers, internal users, and senior management as required.

LANGUAGE SKILLS
Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.