Desktop Support Technician - Sao Paulo, Brasil - New Era Technologies

Descrição

Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development.

We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside_
_ __the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box.

As a team member, you will receive competitive benefits, industry training, and certifications._

• New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers._
  _ _
• We are currently hiring a Desktop Support Technician (L2) who has prior experience in Desktop Support, including troubleshooting support for MAC.

Below is the complete job description:
_


End User Support Experience**- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Self
• Driven and result oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activities under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance& troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multiport data termination panels all under 'Smart Hands' capability.

Operating System & Software

• Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
• Experience with Antispyware and Antivirus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / XenMobile / Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices.
• Contribution towards creating KB article.
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.

Tools & Process

• Knowledge and experience on Service requests and incident management process,
• Preferably with an associate degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc)