Junior Operations Specialist in Customer Support - Sao Paulo, Brasil - AirHelp
Descrição
Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.
What you'll do
:
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
- Work alongside other departments to ensure a seamless customer experience.
Ideally, you'll bring with you
:
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You communicate fluently in English and French, both spoken and written (min. C1).
:
- You have proven experience working with targets.
- You're eager to learn lots of new things, both about the airline industry and customer service.
- You genuinely enjoy helping people and are willing to go the extra mile for them.
- You know how to find the right balance between great communication and getting things done.
- You're good at following procedures and have an eye for detail.
- You thrive in a fastpaced environment.
Make a real impact on travel
:
At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights.
We support travelers around the world and help them get the compensation they deserve when their flight doesn't go according to the plan.
We're a global, diverse team that helps make air travel better for all.In 10 years, we've helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted.
We're really proud of our 102k 5-star Trustpilot ratings.Perks and benefits
:
- Internal training programs and knowledgesharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- MacBook Air.
- Hybrid workspace
- Unlimited, free use of AirHelp's services.
- Work from anywhere for 2 weeks a year.
- Team days.
- Events and parties.
Next steps
:
- Psychometric Test
- Video call with the Recruiter
- Video/face to face meeting with the Hiring Manager
AirHelp is, and always will be, an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.
All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.
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