Customer Service Sr. Analyst - Sao Paulo, Brasil - Citi

Citi

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

**-The Client Service Officer (CSO) is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

Support the Ministry of Foreign Affairs (MoFA) on their international accounts maintenance and financial operations.
Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
Proactively arrange and participate in client calls in order to anticipate issues and improve customer satisfaction.
Identify and document new business opportunities for referral to banker or product specialist.
Perform CitiDirect (Citi online platform) customized sessions to setup it accordingly to customer's needs and improve customer's skill to navigate on CD.

Qualifications:

25 years relevant experience
Ability to multitask with strong organizational and time management skills per the needs of banker teams and clients
Ability to problem solve and analyze data with demonstration of attention to detail
Strong verbal and written communication skills
Ability to communicate assertively with diplomats and other seniors employees from Public Sector
Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience
Knowledge of investments, banking, and credit products
Knowledge and experience handling international cash transactions

Education:

Bachelor's/University degree or equivalent experience
English fluency is required

Night time (00h00 às 08h00)

hybrid model

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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