Client Service Account Manager - Sao Paulo, Brasil - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

The JPM Payments Services line of business is seeking for new analyst to join to the Brazil Client Services team, based in São Paulo.

The Client Services team is responsible to support our clients in the day-to-day needs of the Local/Int ́L Cash Management Products.

Client Services team is focused in providing the best in class services to our clients contributing to increase of the JP Morgan businesses.

The main purpose of this position is to act as clients' primary point of contact for their day-to-day treasury operations.

As a Client Service Account Manager (CSAM) you will be accountable for a portfolio of key Payment clients acting as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.

The Client Service Account Manager will act as the client advocate and conduct internal coordination by partnering with Sales, Product, Operations, Technology, Risk and Compliance to deliver service excellence.

As the Client Service Account manager you will also support ongoing overall relationship health monitoring to forecast client "temperature" and facilitate regular discussion with Sales team.

Responsibilities:

Direct responsible for Service Support to our clients
Clients focal point of resolution and escalation for service issues;
Liaison with bank partners for issue management, with full ownership of the service relationship and client experience
Full ownership regarding problem solving and escalation, to ensure timely resolution
Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
Partners with Sales to develop an annual Clientspecific service strategy plan for clients within portfolio
Ability to analyze client behavior and trends to propose service efficiencies
Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes

Required Qualifications, Skills and Capabilities:

Minimum of 3+ years of relevant industry and/or functional experience.
Good understanding of core and intermediate Cash Management product sets, systems and channels. (Access,H2H, APIs, file transmissions)
Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
Good presentation skills
Fluent in English
Knowledge of MS Office package;
Clientfacing skills;
Ability to effectively partner with internal colleagues and external clients.
Strong Data Analytic skills.
Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.