Technical Support Officer - Sao Paulo, Brasil - 2CSI

Descrição

Moreover, technical support officers have contact with customers, as well as create written documentation, requiring excellent written and verbal communication.

• Minimum Bachelor's Degree
• Good general IT knowledge
• Strong oral and written communication skills
• Excellent spoken and written English
• Experience with:
• SQL
• Linux/UNIX operation systems
• Elastic Stack/Kibana
• Prometheus/Grafana
• Jenkins
• Docker
• Experience with Oracle Database, Oracle WebLogic Server, WildFly, Apache, HAproxy, Ansible, YAML, Kubernetes, ITIL best practices, is a plus

• Performing day to day operations related to the support and maintenance services for our clients.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Handling service requests, incidents, enhancements, tasks or questions reported by clients.
• Working closely with Data Center team to maintain services in accordance to the Service Level Agreement.
• Analyzing root cause of incidents, recommending and implementing improvements

• Personal development
• You can participate in a number of specialist trainings
• Pioneer projects for the largest companies
• We are working for clients all over the world, which lead us to open numerous foreign branches

• We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling

• Comarch has been on the market for more than 30 years

• We all know each other and have their own place (lack of hot desks)
• Private health insurance