Account Manager - Rio de Janeiro, Brasil - Wärtsilä

Wärtsilä

Empresa verificada

Rio de Janeiro, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Account Manager:

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets.

Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and a more sustainable future that we can all be proud of. Want to join the ride?

We are looking for a motivated self-starter
Account Manager (Service Sales) to be part of our great Energy Team and responsible for taking care of customers' needs by capturing opportunities and turning them into sales.

In this position, you'll be reporting to the
Regional Operations Brazil General Manager.

Main responsibilities:

Handle any customer request during the installation lifecycle, working to find smart solutions with various stakeholders across multiple disciplines, ensuring positive customer satisfaction.
Manage the aftersales activities and customer relationships in order to reach sales and margin targets and customer satisfaction.
Tactical: Promote new lifecycle products following processes and standards based on the organization strategy
Capable to set short

- to mid-term operational plans.

Able to work in a crossfunction Global organization (i.e. Product, Area Sales Support functions).
Develop, report, and assume accountability for sales and sold margin budget among assigned customer accounts.
Maintain and further develop own customer portfolio relationships.
Identify and develop relationships with potential new customers.
Create Account Plans for major customers (AAA, AA), execute the plan, and update changes throughout the year.
Develop and maintain Customer Satisfaction (CEM).
Collect and communicate market intelligence and competitor information.
Propose customerspecific sales targets based on market outlook, identified opportunities, and strategy.
Create, maintain and manage all customer visit reports and opportunities in CRM.
Maintain accurate customer records among assigned customer accounts.
Cooperate and coordinate sales activities for global or crosscountry operating customers with responsible colleagues.
Ensure that customer inquiries, orders, and complaints are responded to in a prompt and satisfactory manner.

Main requirements:

BSc/MSc Engineering is preferred
Related experience with business and/or sales
Good commercial and negotiation capabilities
Experience in successfully working with various stakeholders to deliver on customer expectations
Advanced English (spoken and written)
Spanish will be a plus
Knowledge of Salesforce or any similar CRM

Skills:

Negotiation
Selfstarter
Teamwork
Sales presentations

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.