Application Support - Sao Paulo, Brasil - OneLocal

OneLocal
OneLocal
Empresa verificada
Sao Paulo, Brasil

há 1 semana

Ana Silva

Postado por:

Ana Silva

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Descrição
At OneLocal, we know that marketing isn't just about buying ads anymore. We also know how hard it is to keep up with rapidly-changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together.

We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.


What You'll Be Doing

  • Take inbound support messages (Intercom) and calls, providing the best service for our customers
  • Document solutions to common and complex issues, resulting in customerfacing knowledge articles
  • Follow up with customers to ensure resolution and maintain satisfaction
  • Work directly with other delivery teams (ex: External Talent Team) to ensure all client deliverables will be met on time
  • Collaborate with engineering & dev teams as necessary for issue resolution and product improvements

What You Bring

  • At least 2 years of experience in technical support and troubleshooting for software products
  • Experience working with small / medium sized businesses (SMBs) is an asset
  • Experience building great relationships with customers is an asset (retail/customer service/call centre/hospitality)
  • Ability to work in a fastpaced environment
  • Excellent problemsolving and analytical skills with high attention to detail
  • Strong customer focus with the ability to translate technical concepts into easy to follow instructions
  • Strong verbal and written communication skills with the ability to empathize and put the customer at ease

Why You'll Love Working Here

  • The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
  • 3 weeks paid vacation + 5 paid personal days
  • Stock options in a YC backed startup
  • Virtual social events: coffee chats with your colleagues and happy hours
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