Commercial Operations Manager Brazil - Sao Paulo, Brasil - LivaNova

Descrição

Join us today and make a difference in people's lives

LivaNova is hiring a Commercial Operations Manager to join our LivaNova Brazil Team.

The ideal person will work on being the main link between the Customer Service team, our customers, the Sales Team and the manufacturers/suppliers of the LivaNova products, ensuring the customers orders are fulfilled in a timely fashion and the correct information is entered onto the Company's SAP system.

Manages the administrative areas within the Field Service organization to ensure quality service and support are provided through functional areas to both internal and external customers.

Why LivaNova?

LivaNova is a global healthcare technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world through meaningful innovation.

Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.

The company is listed on the NASDAQ stock exchange under the ticker symbol " LIVN." LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

We empower people to grow by solving challenging problems together and this is just the beginning Join us in our mission to make an extraordinary impact on patients' lives

What's in it for you?

• Great company culture: Employee Recognition Program, Service Awards, Employee Assistance Program for the employee and their family, developmental opportunities and a diverse and flexible environment
• Excellent benefits: Health insurance, Life insurance, Meal and Supermarket Voucher
• Additional benefits for the future: Private Pension Fund (Previdência Privada), Employee Stock Purchase Plan, Corporate University and Individual Development career plan
• This role will additionally have: Anual Bonus and a hybrid scheme of work according with the company policies

Role purpose and key responsibilities

• To ensure the smooth workflow and running of the Customer Service department i.e. to make sure all staff follow the correct procedures and policies.
• The person will work on the overall order processing and will also process all the orders to the distributors / direct accounts
• To make sure that all data in ERP/SAP SD is correct and up to date related to order management.
• To generate various reports concerning inventory and sales as and when required.
• Effectively dealing with customer queries and complaints for all useless units. Effectively organising customer's returned products and replacements, including returns to our local manufacturing bases or 3PL
• Maintains full compliance with LivaNova Group Code of Conduct and all other relevant Company policies.
• The incumbent must be capable of reacting positively to changing demands of their customer group (both internal and external) and of identifying the best way to support the Business Units in reaching the Business' sales targets.
• Manages internal administrative and support functions of Technical Service for Cardiopulmonary and Autotransfusion equipment.
• Manages inside sales of Service Contracts. Responsible for Contract Revenue and administration of Service Contract functions, constantly aiming to grow the realized revenue from these activities.
• Leads and designs the execution of the daily work processes and systems.
• Manages the development of procedures and training for the Technical Service administrative and support functions.
• Identifies and defines improvements and changes that will impact the business processes.
• Provides leadership and guidance to contractors in order for them to develop and achieve their own objectives.
• Recommends and actively participates in the development of Technical Service objectives and long range goals.
• Responsible for performance management of subordinates, including goal settings, performance measures, performance evaluations, merit recommendations, corrective action plans, etc.
• Manages the Technical Service Support Call Center, ensuring full coverage and responsible for KPIs that indicate an exceptional customer experience.
• Expert resource for Field Service forms. Responsible for integrity of and execution procedures for all data and transactions.
• Manages, monitors and reports on the execution of Field Actions as they relate to LivaNova equipment in the field.
• Creates and distributes reports on Parts Usage for Quality, Installed Base, and Field Service metrics and other reports as required.
• Manages the Purchasing function of distributed equipment and spare parts
• Reports potential complaints regarding quality of product and service to appropriate quality departments.
• Has an understanding of Field Service transactions and the effect of the general ledger.
• Works with internal and external resources to resolve problems. Contributes as active participant in problem so