Information Technology Support Officer - Brasilia - Foreign & Commonwealth Office

Foreign & Commonwealth Office

Empresa verificada

Brasilia

há 2 semanas

Postado por:

Ana Silva

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Descrição

Job Description (Roles and Responsibilities)

Main purpose of job:

Roles and responsibilities:

First-line ICT Support:

Provide timely and effective firstline support to endusers in resolving hardware, software, and networkrelated issues.
Troubleshoot and resolve technical problems, escalating to senior staff or external vendors when necessary.
Maintain accurate records of support requests, resolutions, and followup actions.

Coordination of ICT assistants:

Coordinate and supervise a team of junior ICT analysts across the Brazil Network, providing guidance, training, and support as needed.
Allocate tasks and monitor progress to ensure timely completion of assignments.
Together with ICT manager, foster a collaborative and productive work environment within the team.

Consular Crisis Bags and satellite phones:

Ensure that consular crisis bags and satellite phones are tested regularly and kept up to date with the required equipment, software and supplies.
Coordinate with relevant stakeholders to address any gaps or issues with the crisis bags.
Provide training and guidance to staff members on the use of crisis bag equipment.

Security and Policy Compliance:

Ensure that users of the official system follow security operating procedures (SOPs) and the Acceptable Use Policy (AUP) in line with FCDO audit requirements.
Conduct regular internal audits to identify and address any violations or security risks.
Develop and deliver training programs and communication to promote awareness of security best practices and policy compliance.

ICT Inventories:

Coordinate all ICT inventories, including hardware, software, licenses, and peripherals.
Maintain accurate records of inventory, ensuring timely replenishment and disposal as required.
Collaborate with ICT manager to ensure compliance with budgetary guidelines.

Video Conferencing Units:

Manage and maintain video conferencing units, ensuring their availability and functionality.
Coordinate setup, troubleshooting, and technical support for video conference units.
Stay up to date with emerging video conferencing technologies and recommend improvements when necessary.

Official Mobile Phone Audit:

Conduct regular audits of official mobile phones, ensuring compliance with usage policies.
Monitor mobile phone inventory, activations, and deactivations.
Coordinate repairs, replacements, or upgrades as needed.

ICT Assistants and Visits to Other Posts:

Support the IT manager overseeing and coordinating visits of other ICT assistants to other posts, ensuring the smooth operation of these posts ICT systems.
Maintain close contacts with ICT assistants at other posts, exchanging knowledge and best practices.
Evaluate the visits and provide feedback to improve the effectiveness of future visits.

Support the Brazil Network ICT Manager:

Assist the Brazil Network ICT Manager with network IT projects, providing technical expertise and support.
Act as the deputy to the Brazil Network ICT Manager when needed, assuming responsibilities and decisionmaking authority.
Collaborate with the team to ensure the successful completion of projects within the defined timelines.

Resources managed:

1X Intern

Essential qualifications, skills and experience

Bachelor's degree in a relevant field such as Information Technology, Computer Science, or a related discipline.
Proven experience in providing firstline ICT support in a professional environment.
Strong technical knowledge of hardware, software, and networking systems.
Familiarity with security operating procedures (SOPs) and information security best practices.
Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to nontechnical users.

Desirable qualifications, skills and experience

Windows and Office 365 Microsoft Certification
CISCO CCNA Certification
Experience working in a multicultural/bilingual environment.

Required behaviours

Seeing the Big Picture, Changing and Improving, Managing a Quality Service, Communicating and Influencing, Working Together, Developing Self and Others Application deadline Application deadline day Application deadline month Application deadline year
28 August 2023

Grade

Administrative Officer (AO)

Type of Position

Fulltime, Permanent

Working hours per week

Region

Latin America and Spanish speaking Caribbean

Country/Territory

Brazil

Location (City)

Brasilia

Type of Post

British Embassy

Number of vacancies

Salary Currency

Salary

$

Start Date Start Date - day Start Date - month Start Date - year

9 October 2023

Other benefits and conditions of employment

Learning and development opportunities:

We place a strong emphasis on learning and development. The successful will be encouraged to undertake developmental training and get involved in corporate act