Analyst Application Support - Sao Paulo, Brasil - Aggreko, LLC

Aggreko, LLC

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

The role

What you'll do

Assess business impact, criticality and work to priorities as defined in the ATS Service Level Agreement and agreed by the business
Regardless of location, each member of the team provides local 'in time' response to high/critical issues. Resolution of issues from outside local business unit and time zone will also be expected as required
Investigate and verify issues producing documented steps for recreation. This is used to understand the issue and provide test scripts for any workaround or rootcause solution testing
Utilise appropriate environments for the recreation of issues, development and testing of workarounds
Utilise ATS emergency oncall procedure in line with ATS policy
Utilise vendor oncall procedure in line with underpinning contract
Test software fixes and other solutions designed to address root cause as required
Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities
Provide Incident Management. Progress colleague requests in accordance to Service Levels using ITIL best practice
Offer Problem Management. Root cause analysis of recurring incidents, providing communication, documentation and training to the service stakeholders
Conduct Change Management. Assess the impact of the change ensuring system stability and audit compliance
Ensure alignment where applicable with Business Analyst standard practices to support solution enhancements/delivery
Ability to understand new concepts and liaise with other teams in ATS

What you'll bring to the role

Appropriate experience within a commercial dynamic IT environment
Demonstrate excellent problem solving and analytical skills
Infor M3 or similar ERP experience
Knowledge of Transact SQL
Knowledge of Salesforce Field Service Lightning desirable but not essential
Experience of using Mobile Solutions desirable but not essential
Experience of working with Integrated solutions utilising Microsoft Azure desirable but not essential
Extensive performance monitoring capabilities, troubleshooting and resolution of problem
Experience of delivery of change utilising a variety of methodologies including Agile
Demonstrate Lean IT principles coupled with proven experience in driving continuous improvement initiatives
Strong communication skills in English, Portuguese and Spanish are essential
Selfmotivator who is comfortable working within a team and on an individual basis when required under mínimal supervision
Strong prioritisation and organisational skills
Strong delivery capability

- able to get things done, demonstrate ownership/ accountability and perform under pressure

Able to analyse and use data to drive decision making
Experience working in a fast moving / challenging environment
Excellent problem solving and analytical skills
Ability to drive through change and see projects to completion with successful handover to Team members
Customer focused
Capable of working to tight deadlines
Proven ability to resolve technical problems
Open to receiving and giving honest feedback

Requirements:

Degree qualification
Advanced English
Live in Jaguariúna (must work three days a week in the office)
ITIL certified desirable

LI-Hybrid

LI-DN1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.