Regional Team Lead, Latin America - Sao Paulo, Brasil - Crimson Education
Descrição
Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow.
Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
To support our students, we have built / purpose of role
This is a full-time position, that can be worked remotely or in one of our many offices around the globe.
What are the main responsibilities for this role?
As a People Leader (Regional Team Leader or Team Leader) for the Strategy Team, you will be directly managing Strategists as well as student outcomes within a country or region.
You will support your team to ensure outstanding client experience, successful delivery of Crimson services, and achievement of student goals.
To ensure a smooth transition from Sales to Service and cater to local needs, you will work closely with local sales, marketing, and student success teams.
What your work entails:
Monitor team performance to ensure excellent service quality and results
- Make sure that your team is on track to hit all of their KPIs
- Providing ongoing coaching through 1:1s and pod meetings
- Consistently share feedback and lead performance reviews
Recruit and grow a team of talented Strategists
- Keep an eye on team capacity and communicate hiring needs
- Conduct technical interviews as part of the hiring process
- Be active in the onboarding process so that any new team member is set up for success
- Discuss and help execute career growth plans essentially be a Strategist for your Strategist
Work with your team and stakeholders to maximize the student experience
- Have a vision of what the student journey should look like for students in your region/country balancing our global model with local needs
- Collaborate with local sales & service team members to assess and execute unique needs
- Know the ins and outs of your team and region/country to provide accurate feedback as well as roll out initiatives with the right change management approach
- Work closely with your team and local stakeholders to hit service
Operations management
- Be the face and first pointofcontact of Strategy in your region/country
- Preallocate, allocate and reallocate students to members of your team
- Proactively collaborate with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery
What skills and experience are required?
- Private admissions consulting experience preferred, bonus if you've worked with students from Latin America
- Spanish and/or Portuguese fluency preferred
Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely
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