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    Customer Experience and Outreach Coordinator - Brasília, Brasil - Hoggy (Litifer)

    Hoggy (Litifer)
    Hoggy (Litifer) Brasília, Brasil

    há 3 semanas

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    Descrição

    Job Description:
    We are looking for a dynamic and versatile Customer Experience and Outreach Coordinator to join our team.

    As a key member, you will play a crucial role in ensuring a positive customer experience and expanding our outreach efforts.


    Responsibilities:

    Customer Experience:

    Address user queries and concerns through various communication channels (email, chat, social media).Provide timely and effective resolutions to customer issues, fostering a positive and supportive user experience.

    Collaborate with internal teams to continuously improve customer support processes.
    Craft engaging and informative messages for users and influencers, maintaining a consistent brand voice.
    Collaborate with the marketing team to align messaging with overall brand and campaign strategies.

    Outreach and Influencer Engagement:
    Plan and execute messaging-based campaigns to enhance user engagement and brand visibility.
    Identify and connect with influencers in the industry to promote our products/services.
    Develop and maintain relationships with influencers to maximize outreach and brand advocacy.

    Analytics and Reporting:
    Track and analyze customer interactions and outreach campaigns, providing insights for continuous improvement.
    Monitor user feedback and adjust outreach strategies accordingly.

    Requirements:
    Experience in customer support or a related field.
    Strong communication skills in English in both written and verbal formats.
    Familiarity with influencer outreach strategies and social media platforms.
    Ability to adapt to a fast-paced environment and handle multiple responsibilities.
    Proficient in basic analytics tools and reporting.
    Should be open for frequent communications with the team.
    Remote work experience is a plus

    Preferred Qualifications:
    Experience in executing messaging-based campaigns.
    Knowledge of customer support tools and platforms.
    Familiarity with influencer marketing trends.

    Compensation- USD
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