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    Technical Support Engineer - São Paulo, Brasil - Jesica

    Jesica
    Jesica São Paulo, Brasil

    há 1 semana

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    Descrição
    About:

    Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just browsing, we highly encourage you to complete the application process as you never know what opportunities we might match you with

    Responsibilities
    • Provide technical support to customers via phone, email, or chat, addressing hardware and software issues
    • Troubleshoot networking problems and assist with Windows Server configurations
    • Collaborate with internal teams to resolve complex technical issues and escalate when necessary
    • Document customer interactions, technical solutions, and product feedback
    Requirements:
    • Bachelor of Computer Science or Bachelor of Information Technology
    • 3+ years of experience in technical support or a related field
    • Solid knowledge of networking principles and protocols
    • Experience with Windows Server administration and troubleshooting
    • Strong problem-solving skills and attention to detail
    • Excellent communication and customer service skills
    • Ability to manage time effectively and prioritize tasks
    Benefits:

    Varies by Role, Location and our clients. However, we strive to ensure that the pay is competitive and that there's a strong benefits package included

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