Senior Openshift Technical Account Manager - Sao Paulo, Brasil - Red Hat Software

Red Hat Software

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

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Descrição

About the job:

Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil.

In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.

This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams.

As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

The role can be located anywhere within the LATAM region of the Brazil from São Paulo. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do:

Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, R&D, product management, and technical support teams
Create documentation regarding customer issues and technical details on how to resolve them
Manage and grow customer relationships by delivering attentive, relationshipbased support
Travel occasionally to visit regional customers

What you will bring:

5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
Expertise with enterprise cloud solutions like PlatformasaService (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat)
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel for customer visits and events within the region

The following are considered a plus:

Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
Experience working in DevOps environments
Software engineering background; experience with RPMbased Linux and Java technologies
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or SVN
Prior experience in a technical leadership or mentorship role

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