Bilingual Customer Service Agent Pcd - Curitiba, Brasil - Wipro

Wipro
Wipro
Empresa verificada
Curitiba, Brasil

há 1 semana

Ana Silva

Postado por:

Ana Silva

beBee Recruiter
Descrição
Training in biomedicine, nursing, biology - health area (desirable)

  • Advanced English and Intermediate Spanish (desirable)

Skills required

  • Requires the ability to speak effectively to biomedical engineers and/or health care providers in order to gather the necessary detailed data from customers.
  • Able to write narratives regarding the complaints
  • Able to create Customer Letters
  • Must have good computer skills, effective keyboarding skills
  • Must have excellent telephonic and listening skills
  • Able To think critically to determine the type of questions which need to be asked to gather necessary information
  • Good problem solving and analytical skills
  • Good customer service skill

Principal responsibilities

  • Receive complaints about hospital products, these complaints may come from hospitals or product representatives.
  • The service refers to the regions of Spain, Portugal and Latin America (98% Spanish).
  • Send the information to the customer system (ICU) to open investigation into product failures, this information should be translated into English.
  • Control of reporting deadlines of each country, contribution in investigations of processes and reports.
  • Management of control and send letters responses of processes, intermediation between (ICU) and hospitals or representatives. Followup of GCM
  • Global complaint management standards.

Benefits that we offer

  • Food voucher
  • Medical and dental care
  • Life Insurance
  • DayCare Assistance
  • Transportation Voucher
  • Variable Pay

Salary:
R$2, R$3,200.00 per month


Language:


  • Español (preferred)
  • Inglés (required)

Work Location:
Hybrid remote in Curitiba - PR
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