Customer Service Representative - Osasco, Brasil - Danfoss

Danfoss

Empresa verificada

Osasco, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Requisition ID:
Job Location(s): Osasco, BRWe are looking for a Customer Service Representative to our site in Osasco. The Customer Service Representative will manage and develop the order fulfillment process, striving for excellent customer satisfaction.

Additionally the Customer Service Representative needs to support a participative environment by open communication and being an active supporter for a positive team atmosphere.

Performance requires a broad-based knowledge of customer service, order management and supporting systems and processes. Knowledge of supply chain and manufacturing concepts are helpful. Results will support company safety, quality, delivery and cost goals.

Responsibilities:

Providing a "Unique Customer Experience" to Danfoss Customers/Distributors within the Danfoss Sales Strategies in order to achieve a "Unique Customer exprerience"

Providing the Customers/Distributors with the highest level of support on all aspects from order management ("Quote to Cash")

Support agreed Key Performance Indicators (KPIs)

Guarantee a consistently high level of responsiveness to internal and external customers

Ensure coordination of Danfoss communication to customers/Distributors

Support the continuous improvement process of order handling

Partner and coordinate with Danfoss manufacturing sites (BU) to ensure high delivery performance and highest level of customer service

Background & Skills:

Education in business administration

Experience: More than 3 years in a commercial sales position in the Danfoss target markets
Specialized knowledge
Good organisational skills
Formal commercial training is a plus

Customer centered values

A passion to serve customers
Strong sense of customer service
Be computer literate
Very good SAP skills
Professional English skills (verbal + written), another European language is a plus
Personal attributes
Strong and independent decision making ability
Intercultural competency
Entrepreneurial thinking, well motivated, self driven
Ability to travel
Based in the region that CSR is required (EMEA, APAC, CHINA & AMERICAS), according to Customer/ Distributor allocation

Employee Benefits:

We are excited to offer you the following benefits with your employment:

Bonus system
Paid vacation
Flexible working hours
Possibility to work remotely
Pension plan
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program

Danfoss - Engineering Tomorrow:

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.

No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933.

Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.