Descrição

IT Service Desk

What a day in the life looks like:

• Provide frontline support via phone and ticketing systems to resolve software-related issues.
• Gather key details to assess and triage cases to the appropriate internal teams.
• Maintain accurate, detailed documentation within the ticketing system.
• Ensure timely responses and resolutions in line with defined SLAs.

What you bring to the team:

< li >Bachelor’s degree in Computer Science, MIS or equivalent required < li >At least 3 years of technical customer support experience< li >Excellent verbal and written communication skills in English mandatory < p>You Are Skilled With And Have Significant Experience With:
 < / p >< ul style = ' list -style- type : square' >Your experience should include supply chain distribution knowledge. Warehouse Management Systems (WMS) expertise is a must. We prefer WMS vendors such as RedPrairie (JDA), Manhattan Associates, SAP WM Oracle WM Accellos Infor etc.< br />< / ul >Thisjobadvertisementisinotdesignedcoveracomprehensive listingofallofdutiesorresponsibilitiesthatrequiredforthisjob.Please notedatalleg salaryInformationisaGeneralguidelineonly.Individualcompensationwilbedeterminedbyvariouselementslike scope dutiesexpIRskills educationlocaionmarketandbusiness considerations applicationsmustbesubmittedourcareer site(&GT;>