Director of Language Quality - Sao Paulo, Brasil - KnowBe4

KnowBe4

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe.

KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.

Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

_ Please submit your resume in English._

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.

The Director of Language Quality is responsible for language quality of all localized courseware materials created by KnowBe4 and its subsidiaries.

They constantly monitor the data related to customer usage, ratings, and tickets, tracking both the linguistic accuracy and cultural acceptability of training materials.

They support internal stakeholders regarding KnowBe4's localization quality efforts and counsel the Localization Quality Assurance Manager on the strategic direction of the operation.

They are responsible for managing the development and maintenance of Localization Quality Assurance (QA) standards and working with local resources around the world to ensure KnowBe4 delivers accurate, relevant, high-quality translations of KnowBe4's vast library content.

Responsibilities:

Provide executive oversight of and documentation for the creation of localization checklists
Regularly audit localization work from vendors and local incountry resources to ensure accurate, highquality, fully localized/translated content through use of data and through actual review
Provide oversight of vendors' and local offices' localization efforts to make sure KnowBe4 publishers adhere to set standards
Respond to reviews of content and answer questions of internal KnowBe4 staff, customers and prospects about localization quality and processes
Review and respond to internal and customer tickets and feedback
Work with the Sr. Director of Quality Assurance to make sure that content is "global first" and ready to be localized wherever appropriate
Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
Perform cultural review of content and review feedback from customers regarding cultural feedback
Contribute to continual improvement of our processes, quality and efficiency as we grow
Direct efforts related to maintenance of language style guides and QA family language guides
Create and manage documentation for localization best practices and procedures
Localize short pieces of content for rush timelines
Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
Ensure content is Web Content Accessible Guidelines (WCAG 2.2) compliant so that our content is accessible to all users
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

Masters Degree in Linguistics, International Studies, or equivalent experience
Fluency in English in addition to one of the following languages: French, Japanese, German, Spanish or Portuguese
Minimum 5 years in localization of content with at least 2 in a leadership position
Proficiency with a Translation Management System (TMS)
Data analysis using tools like MS Excel
Preparing presentations using MS PowerPoint
Strong verbal and written communication skills
Excellent active listening skills
Excellent time management and organization skills

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