Contract Manager - Rio de Janeiro, Brasil - Heli-One

Heli-One

Empresa verificada

Rio de Janeiro, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

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CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely.

We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably.

All you have to do is get on board

At CHC, we pride ourselves on our values and culture:

Simplicity:
Finding the most efficient way in everything we do

Agility:
Moving quickly and decisively

Collaboration:
Working together with candor and transparency

Innovation:
Creating solutions and leading change

Ownership:
Working with passion and doing what needs to be done

Resumo da função:

CHC are delighted to share this great opportunity to be part of our European operational team as a Contract Manager.

The CHC Contract Manager will be responsible for the overall satisfaction and health of CHC operations and communication to the customer.

This position guarantees the needs of the customer are met through management of contracts, key individuals, and processes while developing and closely fostering communications at all required levels.

Contract administration and refining processing to improve performance for CHC is a must while developing measures and driving improvements within customer support.

This individual will drive change and improvement for all CHC related needs to ensure customer satisfaction is balanced through enforcing processes as required.

Responsabilidades:

The key responsibilities of the Contracts Manager are:

Focal point to manage and aid administration of all needs for CHC and the customer while liaising with internal resources
Responsible for the overall health of relations with customer while delicately balancing the needs of CHC
Manage local Customer Service Representatives and their activity to ensure proper order replenishment, backorder management, and associated actions needed to meet the customer's requirements for safe and accurate operations
Administer and facilitate new and existing contracts for the overall health of the customer and CHC
Liaise and manage multiple internal and external departments to correct satisfaction at all levels, build and refine processes while improving service rates as required
Liaise with various departments in order to prioritize customer needs balanced by company requirements through tactical execution
Own improvements to contract profitability by developing and implementing solutions with both internal and external stakeholders
Own customer mid and long range forecasting of customer demand for flights and aircraft availability to facilitate CHC operational decisions
Responsible to work afterhours as needed to support customers
Ensure service commitments are met or exceeded
Scorecard and standardized process development is key to this function and ownership of said scorecard is required
International travel may be required

Qualificações, Habilidades & Atributos:

Bachelor Degree in relevant field required and a Master's degree is preferred but not essential
Experience 10+ years relevant experience
Experience in successfully managing in a global environment
Excellent verbal and communication skills with proven negotiation experience
Self motivated and results oriented with a focus on quality
Relationship Management experience
Expert in MS office suite
Excellent collaborative problem solving skills
Ability to strategically lead and manage in a rapidly evolving and dynamic environment
Must be proactive in resolving issues both internal and external
Must be a change agent, process oriented, and focused on creating lean procedures in support of growing business and resolving conflict with customers
Strategic customer support management experience is preferred