IT Specialist Tier I - Brasilia - Brain Bubble LLC
Brain Bubble LLC
Brasilia
Empresa verificada
há 3 semanas
Descrição
GENERAL DESCRIPTION:
Filters Help Desk calls and provide exceptional customerservice, basic support and troubleshooting.
RESPONSIBILITIES AND DUTIES
- Live Chat Support
- Answers support tickets
- Provide remote support to endusers
- Follow all company policies and best practices such as accurate timetracking.
- Perform related duties consistent with the scope and intent of theposition.
- Perform postresolution followups to help requests.
SPECIFIC SKILLS
- Microsoft Office 365 Administration
- Microsoft Active Directory Administration
- Microsoft Windows 7 and Windows 10 troubleshooting
- Apple iOS setup, navigation, configuration, troubleshooting.
- Google Android setup, navigation, configuration, troubleshooting.
SOFT SKILLS
- Able to articulate clearly in English in both written and verbal communication.
- A technical, logical thought process
- Problemsolving skills
- An ability to stick to strict deadlines
- An ability to prioritize and delegate
- A keen eye for detail
Certifications (Optional):
- Microsoft Office 36
- Microsoft Active Directory
Good to have:
Experience with the US IT industry or US client support
