Support Technician - Sao Paulo, Brasil - Iron Systems

Iron Systems

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

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Descrição

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title:
Support Technician

Location:
Sau Paulo Brazil

SUMMARY OF ROLE

This position has frequent contact with end users, peers, and managers, primarily facetoface as deskside support for service requests and onsite problem resolution.

KEY RESPONSIBILITIES:

Provide customer facing enduser support for the Global Service Delivery Desktop team
As an Onsite Support Technician with minimum of 3+ years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support,Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to enduser requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of enduser support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform enduser support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for onsite or offsite events and meetings including site setup, coordination with venue IT/AV contacts and standby support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide Oncall support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
Able to work remotely with little or no supervision and have highspeed wifi available