Assistente de Suporte Técnico - Sao Paulo, Brasil - Abbott Laboratories

Abbott Laboratories

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

What You'll Do

Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
Communicate complaint investigation conclusions to customers through written reports and phone conversations
Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience

Required Qualifications
Academic Degree - Science, Biomedical, Nursing, Engineering or Pharmacy.

Minimum 1-year experience required working in a medical/clinical environment or in customer facing support role in an associated industry and being capable of providing excellent customer experience with challenging technical complaints

Fluency in Portuguese and English

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.