IT Service Desk Manager - Sao Paulo, Brasil - Jellyfish

Jellyfish

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Company Description

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

We are one of the world's fastest-growing number of talented people across our expanding global network. We are Google's leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We'd like you to join our journey as ONE Jellyfish.

Job Description:

We are looking for an IT Service Desk Manager to join our Global IT Team.

You will play a pivotal role in ensuring the smooth operation of our internal IT services, providing internal support to our global Jellyfish community.

You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.

The Job:

Providing IT support to all users globally via the Company Service Management Tool
Delivering a high level of customer service when assisting staff in resolving IT issues
Ensuring all issues are logged and documented via the Company Service Management Tool
Ensuring a thorough understanding of user requirements and needs
Following up issues, to minimise any adverse impact on productivity or business operation.
Working proactively to troubleshoot potential problems before they arise
Desktop imaging and operating system deployment to new and existing hardware
Installing authorised software to laptop and desktop machines
Conduct fault finding to laptops, desktop machines and handheld devices
Creating user accounts and managing mailbox and VOIP phone system administration
Producing and maintaining departmental procedures, checklists for tasks and FAQ sheets
Performing daily checks, such as system backup checks and ensuring records of checks are maintained
Interest in cloud computing, G Suite for Enterprise
Keeping abreast of industry news and updates
Coming up with new ideas how to improve departmental processes/procedures
Ensuring skill base is kept up to date, including passing any applicable technical exams
Managing Adhoc project work, as required

Qualifications:

Requirements:

Previous helpdesk software experience
Previous experience of working in a user/customer facing environment
Certifications achieved for Windows and/or Google products
Experience in using G Suite for Enterprise
Experience using JAMF Pro
Experience in providing IT support, ideally in a helpdesk environment
Experience in using Microsoft Windows 8.1 / 10 desktop operating systems
Experience in using MacOs desktop operating systems, desirable
Possesses strong interpersonal and communication skills, with all levels of personnel
Good time management and priority handling
Ability to multitask in a fastpaced working environment
Can demonstrate excellent problem solving skills
Ability to work proactively to troubleshoot issues before they arise

Additional Information
**_

_ Equal Opportunity Employer:
__ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._

Flexible working
Annual Bonus
Anniversary Increase
Training and Development
Life Assurance

Employee Assistance Programme

Counseling

_ Equal Opportunity Employer:
__ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._