Principal Success Manager csg - Sao Paulo, Brasil - Salesforce

Salesforce

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

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Descrição

Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Principal / Sr Principal Success Manager
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Overview of the Role:

The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce.

In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization.

They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey.

Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

Responsibilities:

Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives
Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds
Guides a customer on organization strategy, governance, and change management based on the customer's needs
Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
Delivers business value and innovation to a customer's business by understanding their key business challenges and potential for growth
Cultivates and solidifies executivelevel relationships with the customer's IT and business executive leadership, sponsors, and decisionmakers
Collaborates with the account team and networks within accounts
When appropriate, recommends additional Salesforce services and advisory experts needed
Consistently communicates technical product changes and other relevant updates

Preferred Skills:

Knowledge of Salesforce product and platform features, capabilities
Salesforce Certified professional is a plus.

Required Skills:

Experienced professional with 710 years of relevant industry expertise
Indepth knowledge of a specific cloud or industry
Strong consultative approach and ability to drive business value for customers
Ability to engage in effective and influencing conversations at the Clevel
English language fluency

BENEFITS & PERKS

Comprehensive benefits package including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.