Sales Manager - Sao Paulo, Brasil - C.H. Robinson

C.H. Robinson

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

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Descrição

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management

Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and daily stand ups
Manage the team's reward and recognition strategies, including appropriate and consistent compensation and performance review administration
Review employee engagement measures and implements action plans to improve culture, engagement, and collaboration
Create a culture that facilitates strong team dynamics and employee success which includes a positive work environment, employee engagement and a focus on diversity and inclusion initiatives
Continually develops team and self on modes, services, technology, supply and demand, and market situation
Communicate daily messaging to drive high levels of activity with focus on motivation and results.
Champion strategic plan, organizational or divisional initiatives, leading indicator KPI's, financial results, segment performance metrics to employees on a regular basis
Visibly lead and support change management including active involvement in communication, implementation, and reinforcement
Coach team to partner with internal teams to ensure collaboration, quality execution, issue escalation and resolution, etc. to meet customer expectations
Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their customers
Actively lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand
Ensure team is utilizing CRM timely and accurately to track activities, opportunities, and results
Partner with Talent Acquisition on the selection of qualified talent

Strategic Business Management

Accountable to performance objectives and actively reviews, manages and adjusts short and longterm plans as necessary
Build credible relationships across business owners and executive contacts
Serve as a customer escalation point to support solutioning and the primary business development resource for their team of individual contributors
Identify, define, and support opportunities to generate growth and retain customers
Provide guidance on pricing strategies including margin expectations and commitment level
Utilize analytics to drive improved business decision making and optimize performance; leverage organizational resources to ensure results
Collaborate with internal teams to drive continuous improvement while ensuring account health and customer commitments are achieved

Financial Management

Review and monitor daily, monthly, and quarterly analytics to inform decisions focused on performance management and business outcomes.
Responsible for expense management, including talentrelated costs, T&E, administrative expenses, salesrelated expenses, etc.
Responsible for team efficiency, implementing automation and process improvement to maximize overall segment profitability
Understand credit risk, negotiated payment terms, and ensures AR processes are adhered to
Regularly review AR dashboard and ensures timely action is taken with customers
Partner with team and internal resources to manage the customer claims process, serve as a point of escalation and decision making
Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED
Minimum 5 years of experience in sales and/or account management
Minimum 2 years of leading and managing teams
Ability to travel up to 20% (domestically)
Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

Bachelor's degree from an accredited college or university
Excellent verbal, written and presentation skills
Proven ability to problem solve, integrate, and grow relationships
Ability to remain focused and optimistic in the face of adversity and change
Strong ability to motivate, develop, empower, and energize others
Demonstrated growth through sales and relationship building and negotiation
Strong financial acumen and ability to communicate financial metrics to team
Broad market and industry knowledge and vertical expertise (if applicable)
Strategic and creative thinking skills
Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer