Platform Technical Account Manager - Sao Paulo, Brasil - Red Hat Software

Red Hat Software

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

About the job:

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil.

In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs.

This is not a sales role.

As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do:

Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain an understanding of customers' technical infrastructure and environment, hardware, and products
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Provide advice and guidance to customers about their current and future Red Hat products
Create documentation regarding customer issues and technical details on how to resolve them
Manage and grow customer relationships by delivering attentive, relationshipbased support
Travel occasionally to visit regional customers
Serve as the customer's advocate within Red Hat

What you will bring:

5+ years of Linux or UNIX system administration experience Prior experience in a support, development, engineering, or quality assurance organization Technical knowledge of the Linux kernel and Linux file system Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationshipbased support Outstanding verbal and written communication skills Ability to convey complex information to customers clearly and concisely Ability to manage multiple issues and projects with an eye for detail Handson experience with a variety of hardware vendors Experience in system management, cloud, or server virtualization is a plus Bachelor's degree in a technologyrelated discipline, preferably computer science or engineering Previous knowledge in some technologies such as Ansible, Satellite, and Insights Red Hat Certified Engineer (RHCE) is a plus

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