- Support and maintenance of the Fleet Personnel Tools
- Technical and Functional point of contact for the business related to processes managed through Fleet Personnel Tools
- Work closely with other subject matter experts to ensure data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
- Support system upgrades, patches, testing and other technical projects as assigned.
- Functional End user support: understand tool functionalities and processes managed in the tool, propose solutions and actions, communicate to End Users on progress
- Follow up on user Tickets: through ServiceNow and (if applicable) internal tracker
- Manage access to the Fleet Personnel Tools: user lists, accesses, and permissions
- Support on End User familiarization training
- Support the Fleet Personnel Process and Tools team on the creation of learning material for the Fleet Personnel Tools
- Manage updates/configuration of the Crew Management Tool
- Tool related communications: communication to End Users on tool maintenance or updates
- Support the Digital Fleet Personnel Analyst with technical integration to other applications, in collaboration with IT
- Support end users through technical enhancements developments, testing, and implementation
- Propose solutions/reviews to existing (crewing) processes
- Previous successful experience with End User support, preferably related to HRIS / Crew Management Tools
- Proven trouble shooting capabilities and problem-solving mindset
- Able to work in an environment with frequent changes to tasks and priorities
- Able to effectively communicate with stakeholders in different layers of the organization
- Knowledge of crewing operational processes and practices is a plus
- Fluent English
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Fleet Process - Rio de Janeiro, Brasil - SBM Offshore
Descrição
Our Vision.
SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.
Our Profile.
We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a
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