Analista de Treinamento - São Paulo, Brasil - Shopee

    Shopee
    Shopee São Paulo, Brasil

    há 1 mês

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    Descrição
    Analista de Treinamento - Seller Ops Department Operations LevelExperienced (Individual Contributor)LocationBrazil - São Paulo

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

    Job Description:
  • Understand problems, pain points, and opportunities of the sellers using our platform of education;
  • Create attractive educational content in different formats based on the main learning methodologies (active methodologies).
  • Ensure that content for Shopee sellers is clear, accessible and aligned with learning objectives.
  • Support the development of effective communication strategies for sellers and operations teams.
  • Ensure that all messages are transmitted in a clear and engaging manner.
  • Collaborate with operations teams to identify opportunities for improvement in the Seller Experience.
  • Develop and implement corrective actions based on identified needs.
  • Measure the impact of training and communication initiatives on seller satisfaction and operational performance.
  • Prepare and participate in recurrent calls, business reviews, and workshops to support business.
  • Establish relationships with different partners inside the company to optimize and enhance operation standards.
    • Requirements:
  • Bachelors degree in Communication, Education, or related fields.
  • Experience in education, training.
  • Experience in instructional design for creating educational content and training materials.
  • Knowing about LMS platforms will be a differential.