Assistente de Atendimento ao Cliente - Sao Paulo, Brasil - Ansell

Ansell

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

Assistente de Atendimento ao Cliente

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Description

Why Ansell

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the everchanging needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Why we do it

Safety culture is what we believe in Protecting people and Protecting the planet through innovation and sustainability is what we are passionate about. Ansell's purpose is protection Come join a trusted market leader

Ansell is looking for a Marketing Analyst Jr to join our team in Ansell Brasil - Santo André

About this opportunity

Role Profile

Position Title:
Assistente Suporte ao Cliente

Job Location:
ABL- Santo André-SP/Brazil

Job Type:
Full-Time

Reports to:
Coordenador de Customer Service

Specific responsibilities include:

Responsável pelo gerenciamento de carteira de distribuidores homologados, no que diz respeito ao atendimento qualitativo ao cliente, desde a chegada do pedido, até a finalização da entrega.

O mesmo é um facilitador do relacionamento entre cliente e empresa como um todo.

What would this role look like in detail?
Receber as necessidades do cliente, intermediando contato com as demais áreas, de forma a consolidar as informações, para atende-lo no menor tempo possível;
Validar e acompanhar os pedidos de venda recebidos através do portal E-commerce e/ou EDI, observando as seguintes considerações:
Analisar se o pedido possui Workflow de preços, condições de pagamento, tipo de frete e/ou outras vertentes que impulsionam qualquer alteração do pedido padrão;

Estimar prazos de entrega;
Tornar o pedido apto para faturamento.

Intermediar solicitações de cancelamentos e devoluções, acompanhando todo o processo até a sua conclusão;

Caso necessário, participar de eventuais reuniões / treinamentos / cursos (mandatórios ou não) / eventos corporativos / visitas internas ou externas.

Atuar conforme código de integridade e conduta ética da Ansell Brazil.

What will you bring to Ansell?:

Superior completo ou cursando.
Conhecimento da lingua inglesa escrita e/ou conversação (cursando ou fluente);
Conhecimento básico em Excel.
Disponibilidade para realizar carga horária excepcional quando necessário, em especial, fechamento de mês

What will you get from Ansell?

Competitive compensation plan, base salary and annual incentive
Health Benefits: medical, dental, vision, short term and long

- term disability and wellness programs

Paid time off (vacation, sick and personal days) paid holidays
Flexible and hybrid work model
Collaborative and Innovative work environment

Equal Opportunity Employer

Our Commitment to Diversity Equity and Inclusion
Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person selfidentifies, deserves an opportunity to achieve success.

Primary Location:
Brazil-Santo Andre-Santo Andre

Work Locations:
BR Santo Andre Rua das Figueiras, andar - Figueiras Rua Das Figueiras, andar Santo André

Job:
Sales

Organization:
LAC Region

Schedule:
Full-time

Employee Status:
Regular

Job Type*:
Standard

Job Level:
Associate

Travel:
No

Job Posting:
May 16, 2023, 7:38:36 AM