Pro Consul- Citizen Services, Grade- Ao, Colombo - Foreign & Commonwealth Office

Foreign & Commonwealth Office
Foreign & Commonwealth Office
Empresa verificada
Colombo, Brasil

há 1 mês

Ana Silva

Postado por:

Ana Silva

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Descrição
Job Description (Roles and Responsibilities)


Main purpose of job:


The main purpose of the role, reporting to the Vice Consul, is to ensure that British nationals receive a professional and tailored high quality service and advice provided is accurate, timely and consistent, and offered in a sensitive manner in line with FCDO guidance.

This will include developing and maintaining contacts with local authorities and in the community, and taking part in our communications and prevention work.


In response to local or regional crisis, the job holder will play a key role in the section's crisis response and may be deployment outside of Colombo to support British nationals.


Roles and responsibilities / what will the jobholder be expected to achieve?:

Provide professional and efficient Consular service

  • Maintain accurate and concise case records of services provided on consular databases.
  • Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with Foreign, Commonwealth and Development Office (FCDO) guidelines.
  • Be prepared to work out of hours, occasionally antisocial hours, as required.
  • Take part in the High Commission's emergency planning and any response to a crisis affecting British nationals.
  • Administering the consular appointment system.
  • Provide counter services ensuring consistent customer service to British nationals.
  • Collecting fees, cashing up, and other financial requirement.
  • Ensure deadlines for Returns and Management Information are met.

Prevention Communications and Outreach

  • Working to help to deliver high quality local prevention and communications work, working closely with the High Commission's Press/ Communications Team and other senior stakeholders. Producing materials, using social media and attending events.
  • Monitor changes in local procedures and practices, ensuring that all information and guidance for British nationals reflects changes and is up to date, e.g. service providers, lawyers list, travel advice, web pages.


The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Essential qualifications, skills and experience

  • Consular work can sometimes be emotionally challenging, distressing, and of a sensitive nature. The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality.
  • Excellent customer care skills and the ability to respond to a range of customers' needs.
  • Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels, a team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
  • Fluent in English, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication with customers and other stakeholders.

Language requirements:


Language:
English, Sinhala/Tamil


Level of language required:
Fluent (spoken & written) - English IELTS 7.0 or equivalent

Desirable qualifications, skills and experience

  • Previous Consular or related experience/ training, or experience of working in an operational delivery or customer service role.
  • Sinhala or Tamil language skills, both written and spoken.
  • Previous experience of creating engaging outreach content, use of social media and other platforms.


  • Required behaviours

  • Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace Application deadline Application deadline day Application deadline month Application deadline year
  • 12 February 2023
Grade

  • Administrative Officer (AO)
Type of Position

  • Fixed Term, Fulltime
Working hours per week

  • 40
Duration of Post

  • 24 months
Region

  • South Asia & Afghanistan
Country/Territory

  • Sri Lanka
Location (City)

  • Colombo
Type of Post

  • British High Commission
Number of vacancies

  • 1
Salary Currency

  • LKR
Salary

Start Date Start Date - day Start Date - month Start Date - year

  • 3 April 2023
Other benefits and conditions of employment

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system. The High Commission takes pride in its organisational culture and its strong and diverse team. We offer leave entitlements as per Sri Lankan labour laws.


We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.

Additional information

(a) Complete the Online Application Form

(b) Complete the Motivation Segment in the Online Application Form


Please note that all the applicants will be required to strictly adhere to the security guidelines of the British High Commission.


NOTE:


  • The British Hi
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