- Supporting/Troubleshooting existing dot net desktop based and web-based application.
- Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
- Creating, scheduling, monitoring jobs, troubleshooting jobs
- Go through logs and trace back to code as to what is going wrong.
- Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
- Execute and manage day-to-day operations via ticketing tools and processes.
- Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
- Responsible to test the application features, should understand any testing tool.
- B.E./ B.Tech/ MCA or equivalent
- Experience in VB.Net, C#, , WCF, MVC, AWS
- Strong understanding in Relational database concepts
- Good knowledge and work experience of SQL Server, PL/SQL
- Experience with GIT and windows form
- Experience with html, css, javascript, Jquery, LINQUE.
- Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus
- Strong written and verbal communication skills
- Flexible to work in shifts on rotation basis.
- Willingness and ability to multi-task.
- Willingness to learn the Product/Platform and associated technologies.
- Should be able to handle client call, manage & mentor team.
- Ability to be learn and apply new processes and tools.
- Technical understanding of products/services and/or ecosystem being supported.
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Net Application Support - Uberlândia, Brasil - Genpact
Descrição
Genpact Headstrong is urgently looking for a strong Javas Consultant for one of our precious clients in USA. If you are interested kindly share profile at
**Please Upload Resume in ENGLISH Version**
Title: DotNet Application Support
Location: Uberlandia, Brazil / REMOTE
Duration: Fulltime
Responsibilities:
Minimum Qualifications:
Desired Skills:
About Genpact-Headstrong ) :
Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the world s top 10 investment banks, we are the world s leading technology services provider for the financial services and securities industries. This experience enables us to help transform capital markets business operations using a unique combination of our proprietary SEPSM performance benchmarks, process focus and technology expertise. In 2011, Headstrong was acquired by Genpact Limited (NYSE: G), a global leader in business process management and technology services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across their enterprise. Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 15 years, the company s 60,000+ professionals around the globe deliver services to its more than 700 clients from a network of 70+ delivery centers across 18 countries supporting more than 30
languages.
Please share your updated resume or email us if you have any question..
Regards,
Manohar Swamy
CMIT Hiring Team,
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit Follow us on Twitter, Facebook, , and YouTube.
