Administrator - Porto Alegre, Brasil - HCL Technologies

HCL Technologies

Empresa verificada

Porto Alegre, Brasil

há 1 semana

Postado por:

Ana Silva

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Descrição

Job Summary:

Location:

Sao Leopoldo

Project role:

Administrator

Qualification:

B-Tech

Experience:

2.5-5 Years

Skills:

Desk Side Services

No

of positions:
1

Job description:

Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices.

He will be responsible for receiving inquiries and issues from users and using your expertise to determine the root cause of incidents.

He will install, configure, troubleshoot, diagnose and resolve issues with PC s, laptops, network connectivity, printers and peripheral.

Other responsibilities of the PC Technician role include: Antivirus Installation, Configuration and troubleshooting any issues. Interfacing directly with internal customers with a professional and positive demeanor Updating ticketing system to reflect work in progress or completed Handling printer deployments and resolving break/fix issues Managing PC relocation per Move/Add/Change requests Installing and upgrading hardware and software Supporting Blackberry/air card/wireless devices Setting up and supporting VPN accounts Submitting orders for parts On-Call support during weekend

To maintain high login Efficiency (Availability) for customers.

To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases