Consultant - Sao Paulo, Brasil - HCL Technologies

HCL Technologies

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Sao Paulo

4.5-8 Years

Brazil

Job Description (Posting).

Responsibilities:

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Handling tickets / Incidents via Service Now platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model

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Technology Knowledge

Firepower/FMC/ASA
Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)
Cisco ISE
Cisco Meraki

Load Balancer

F5 LTM/APM and WAF
SD-WAN experience a plus

Qualifications
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Min 8+ years of Network Engineer experience supporting global network infrastructures
Experience in working as part of a global support (follow the sun) model
Cisco CCNP/CCIE and other industry standard networking certifications
Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
Expert level for Wireshark and debugging reading skills.
Extensive handson experience with:
Cisco Firepower, ASA product families
Cisco ISE
VPN IPSEC/SSL, GRE technologies and firewall policies
F5 Load balancers LTM/APM and WAF
Cisco SD-WAN experience a plus

Soft Skills
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Excellent verbal and written communication skills (English)
Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
Excellent customer handling skills
Ability to handle high pressure situations
Can drive HCL's value and its methodology

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Certifications

CCIE
CCIE

Security

F5-CSE

ENSDWI certification

ITIL v4

Qualification
B-Tech

No. of Positions
1

Skill (Primary)
IT Architecture-IT Architecture-IT Architecture

Employee Group
Business Line FT

City
Água Branca

Entity

INFRA

Auto req ID
1402960BR

Expected Date of Closure
04-Jul-2024