Customer Success Manager - Brasilia - Software AG

Software AG

Empresa verificada

Brasilia

há 2 semanas

Postado por:

Ana Silva

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Manage post-sales relationship with your customers in close alignment with Sales

Proactively track and drive adoption of our software against success plans
Monitor ongoing state and alignment to goals via quarterly business reviews
Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories
Coach, mentor and provide recommendations to customers
Develop and maintain trusted advisory status over long term periods
Manage escalations along with support, sales, services and other departments
Identify and recognize new sales opportunities
Be responsible for retention rates in a defined customer set
Contribute towards overall account planning and strategy

Requirements:

Prior success in a customerfacing role such as consulting, presales, technical account management or equivalent functions
Great presentation, communication and interpersonal skills both remote and inperson
Track record of achieving targets and goals/quotas
Selfmotivated and strong organization/time management skills
Experience in running large, complex projects or programs
Ability to lead technical/indepth conversations
Handled difficult customer situations and escalations
Proactive and open to work crossfunctionally with sales, services, support and other peers
Willingness and ability to travel as required to spend time with customers
Knowledge of a field of expertise within Software AG's portfolio is an added bonus (Integration+API, IoT, Business Process Management)
Specific knowledge of Software AG's product portfolio is an added bonus (Key brands include webMethods, Cumulocity, Aris)
Proficient in Portuguese and Spanish and English
Ability to travel to spend time with customers as required