Mission Control Center Ixp Intern - Porto Alegre, Brasil - SAP

SAP

Empresa verificada

Porto Alegre, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

We help the world run better

About the SAP Internship Experience Program**The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
1.

Culture of collaboration:
meet with mentors, make new friends across the globe and create a thriving personal network.
3.

Gain visibility:

with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you'll do:

Position title:
SAP Mission Control Center iXp Intern - Innovation & Operations

Location:
São Leopoldo, RS - Brazil (hybrid)

Expected start date:
September 2023

Foster innovation and creativity, proposing innovative solutions based on the SAP solution portfolio for the regional MCC teams, focus on delivery excellence and bring creativity into operations.
Collaborate, develop, and run ideas and lead internal projects that aims to improve daily operations.
Assist in handling all administrational aspects of the MCC's Operations, such as the participate in focus Lead alignment calls, update invitations, send out postsession reports, and create CRM activities.
Perform data analysis, based of the above extractions.
Aid (Knowledge Transfer), review data quality and assist with transparency to the MCC 'customers' (Focus team leads and members) on MCC related CRM tasks, like maintenance of cases, Top Issues,
Collaborate with Global / Regional MCCs team members.
Support the location maintenance & technical equipment readiness of the MCC room, incl. how to operate the wall monitors and the dashboards shown on them.
Provide all kinds of administrational help to the MCC, like keeping meeting minutes, organizing meetings and operational procedures like case maintenance and KPIS.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Studying Computer Sciences, Business Administration or Information Systems (2nd to 6th semester)
Expert of MS Office tools (Excel, Word, Power Point, Access, and Outlook) is required.
Advanced communications skills to articulate ideas with clarity, purpose, and efficiency to maximize their impact on their audience. Video producing and digital communication skills are a strong plus.
Basic concepts of IT industry and exposure to customer facing roles (general customer services roles, support, consulting, and/or project management)
Advanced English speaking and writing capabilities is a must.
Basic Spanish speaking capabilities are a plus.
Teamwork is key and ability to stay connected in hybrid work model locally in São Leopoldo and virtually with the colleagues in the MCC satellites.
Enthusiasm to learn technical SAP solutions aspects and SAP Services & Support portfolio.
Problem solver profile: selfmotivated, handson, practical, reliable, accountable
Selfdriven and result focus, ability to learn and execute and organize many tasks with prioritization and good timemanagement.
Programing and database management skills are very good plus

Meet your team:

The SAP Mission Control Center is a Global organization responsible for the delivery of a wide range of support offerings as a back-office organization at SAP.

Acting to quickly address critical situations and emergencies, and the delivery of preventive support engagements with continuous improvements approach as part of the support portfolio.

Working in the Regional SAP Mission Control Center (MCC) Latin America & Caribbean (LAC), the intern will work within the MCC team in São Leopoldo, connected to other main locations such as São Paulo, Mexico City and other locations in the Latin America region, as well as interacting with the MCC global community.

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:
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Work Area:
Customer Service and Support |
Expected Travel: 0 - 10% | Career