Regional End User IT Sr. Manager São José dos - Sao Paulo, Brasil - Kenvue

Kenvue

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

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Descrição

Regional End User IT Sr. Manager | São José dos Campos or São Paulo W

Description

Kenvue is currently recruiting for Regional End User IT Sr. Manager. This position reports into T.S Lead LATAM and is based at São José dos Campos or São Paulo.

Who We Are

At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.

Join us in shaping our future-and yours.

Watch us here:

What will you do

As a critical member of the Technology & Data organization, directly reporting to the LATAM Technology Services Lead, acts as a service delivery manager for end-user services that are core to the business and IT.

Working in close collaboration with the global ITSM & End-User Services Lead, will be responsible for the regional execution and activation of the global end-user service delivery model to support critical business processes in the region driving agility, reliability, speed, and growth.

This role is responsible for driving alignment with regional business stakeholders towards expected service requirements and targeted outcomes.

As an influential business partner, will collaborate closely with the business to optimize service positioning, consumption, and cost to drive an optimal end-user experience.

Responsible for finding opportunities to optimize performance and minimize risks by conducting service reviews, vendor risk analysis, and contract compliance assessments.

This role will advance self-service tooling and automation within the region to continuously improve the quality of experiences and support for Kenvue employees.

Responsibilities
Manage E2E delivery and execution of regional enduser services (Enduser computing, service level management, print services, selfservice tooling, request management, field services, Productivity & collaboration tools, video conferencing, enduser device management, etc.)
Understand the demand, IT service consumption patterns, and required enduser support to identify appropriate products/service offerings within the region
Collaborate with regional business partners & IT leaders design services that meet evolving business needs and drive excellent enduser experiences
Activate global initiatives/projects within the region and drive selfservice/automation
Build and Scale Non-Code/ Low Code Initiatives, into Citizen Developers Scope
Assess enduser service vendor performance and define/manage XLA/SLAs within the region to maintain the proper level of service quality
Own and lead EUS Digital Dexterity services to enhance the impact of learning & Adoption services on your core programs and activities
Build and maintain regional relationships with key service providers
Conduct service reviews to identify potential performance improvements, assess contract compliance, and minimize the risk of a service failure within the region
Identify, lead, and resolve risks, issues, or escalations related to enduser service delivery within the region
Manage, track, and report financials and cost of regional enduser services and work collaboratively with portfolio managers to manage to spend
Work closely with global leaders in Chief Technology Officer CTO organization to regionally implement a global enduser services strategy

Qualifications:

What we are looking for

Required Qualifications
7+ years of demonstrated experience and understanding of enduser services
Deep technical and business insight, being able to translate business needs into effective services and user experiencebased solutions.
Solid understanding of enduser computing, service level management, print services, selfservice tooling, request management, virtual desktop, IT field services, and ITSM, Cloud Computing, Windows 11 & MEM
Advance Knowledge about Collaboration & Cutting Edge Tech (O365, Ms-Teams, Viva Suite, Power Platform Suite, Zoom, Mural)
Demonstrated experience in initiatives leading to ITSM process improvement (incident management, problem management, release management, asset management, etc.), process governance, and ITSM tools (e.g. ServiceNow).
Superb communication to facilitate communication and develop partnerships with business, IT, and external partners
Excellent communication both verbal and written, and the ability to lead through collaboration with effective partner management.
Understanding of regional regulatory requirements for enduser service delivery
Capable