Trilingual Help Desk - Curitiba, Brasil - Wipro Limited

Wipro Limited

Empresa verificada

Curitiba, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Overview:
Wipro Limited (

NYSE:
WIT,

BSE:
507685,

NSE:
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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A PROUD HISTORY OF OVER 75 YEARS:

FY22 REVENUE 10.

4 BN USD:
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WE'RE PRESENT IN 66 COUNTRIES:

OVER 1,400 ACTIVE GLOBAL CLIENTS

Trilingual Help Desk - L1 Support - Curitiba, PR

Helpdesk tasks along the ES business processes as: answering calls, create tickets, Resolve addressed case, issue, or problem, if resolution in ES Helpdesk responsibility.

Follow up on addressed case, issue, or problem, if not in ES Helpdesk area of responsibility, and make sure immediate resolution provided

Provide all necessary information to resolve the case by downstream groups / teams / organizations.

Follow up on complaints based on feedback from customer satisfaction inquiries.

Smooth flow of responsible issues, tickets

Respect of the currently valid SLA's (Service Level Agreement).

Documentation tasks. Predominantly Knowledge Center

Compliance with the currently valid ES AHD procedure instructions

**Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.