Não estão sendo aceitas mais candidaturas para esta vaga

Itcr Specialist - Sao Paulo, Brasil - Nestle

Nestle

Empresa verificada

Sao Paulo, Brasil

há 1 mês

Postado por:

Ana Silva

beBee Recruiter

Resumo da Posição:

- Área / BU: Information Technology

Reporte: IT Operations Manager
Workforce 360
Alguma pessoa interna mapeada? Sim
Position summary
To strengthen Workforce 360 IT Service Management, we are looking for an Operations Specialist to complete our IT Change & Release team.
Under the supervision and guidance of her/his primary Community of Practice Lead base in North America and Product Group Manager based in Barcelona, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service man.

A day in the life of...

Enforce Nestle endtoend change & release processes and policies to ensure all changes introduced to Nestle systems have sufficient testing, approval, and communication and that implementation risks are mitigated, and business disruption is minimized.
Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
Oversees the support processes that include incident, problem, change, configuration, and event management
Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
Runs smallscale projects (managed work activities) for the deployment of functionalities

What will make you successful?

Required Profile

Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
Experience in IS/IT,preferably working in a DevOps environment experience in service management principles and execution
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
Experience explaining technical concepts and technologies
Experience with effective communication at different levels in the organization and in English
Experience working in a global environment and with virtual teams and Experience IT Service Management
Application or Infrastructure Change and Release experience

Preferred Profile