Account Management Senior Leader - Rio de Janeiro, Brasil - Believe

Believe

Empresa verificada

Rio de Janeiro, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

Company Description

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists and labels.

It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.

With more than 1,500 people in 50 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.

Believe's mission can be summed up as: "Best serve and develop all artists and labels with care, transparency, fairness, expertise and innovation, in all local markets around the world".

Job Description:

As a
Head of account management / customer success, part of our distribution team, your mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.

You will work with a team of _account / customer success managers_ in charge of managing distribution & marketing partnerships to a network of indie artists and labels.

You will support and guide the team to ensure customer success and engagement in a constantly mutating environment.

Your duties will include but not limited to the following

Leading and developing a team of account / customer success managers
With exemplarity and by sharing Believe's driving forces in your daily relations and activities
Set guidelines, strategy, and objectives to improve and assess the team's performance
Support your team by identifying improvement needs and providing appropriate training, mentoring, and coaching
Services execution and management of our portfolio of artists and labels
Identify appropriate KPIs to measure customer success and revenue growth and ensure regular reporting
Define actions plan when needed to reinforce customer success
Oversee takedowns, claims, and proper monetization of all content
Ensure crossfunctional collaboration with the Editorial and Marketing Partnership and Video Channel Management team to optimize flawless execution
Plan with your team of release schedule, creation, and execution of marketing plan
Reinforce artists and labels success resulting in renewal of contracts and upsells
Supervision and execution of business reviews for top clients
Escalate client feedback and contribute to overall services improvement
Educate labels and artists on deliverables
Develop and maintain year on year customer gross revenue
Sell services which meet artist and/or label needs and potential

Qualifications:

Your profile

Fluent English is mandatory to succeed in your role as part of a global company. Spain and French can be a plus
You have a relevant experience in people management
You have a proven track record in account management and a deep knowledge of client portfolio management
A solid network in the music industry is a strong plus
You are passionate about technology, data, and artists / labels development