Performance and Operations Manager Brazil - Rio de Janeiro, Brasil - inDrive

inDrive

Empresa verificada

Rio de Janeiro, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Hybrid- Full-time- Senior- We are expanding our Delivery business and we are looking for a Performance and Operations Manager to join our team In this position you will be responsible for developing this line of service in Brazil by building a strong customer relationship and improving the operation and experience post-sale

Responsibilities:

What you will do:
Launch/onboard new clients
Key account operations management (SLA, KPI achievements)
Logistics partners operations management (SLA, KPI achievements)
Participation in Indrive's IT platform improvement
Build and maintain strong, longlasting client relationship
Develop existing clients
Provide customer oriented services
Customize strategies to optimize retention of the clients
Conduct market research to understand how to improve current processes and what could be implemented
Achieve clients engagement through innovative strategies
Internal & external presentations preparation for key stakeholders

Qualifications:

What we expect from you:
At least 3 years of relevant experience in logistics/delivery
Strong analytical and communication skills
Ability to make structured business judgment decisions
Advanced MS office user
Proven track record of project management
Advanced English level

Preferred Qualifications:

What we expect from you:
At least 3 years of relevant experience in logistics/delivery
Strong analytical and communication skills
Ability to make structured business judgment decisions
Advanced MS office user
Proven track record of project management
Advanced English level

Conditions & Benefits:

Stable salary, meal and transportation allowance, health/dental insurance
Unlimited opportunities for professional and career growth, regular external and internal training from our partners
Partially or fully paid additional courses
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry