Performance and Operations Manager Brazil - Rio de Janeiro, Brasil - inDrive
Descrição
Hybrid- Full-time- Senior- We are expanding our Delivery business and we are looking for a Performance and Operations Manager to join our team In this position you will be responsible for developing this line of service in Brazil by building a strong customer relationship and improving the operation and experience post-saleResponsibilities:
- What you will do:
- Launch/onboard new clients
- Key account operations management (SLA, KPI achievements)
- Logistics partners operations management (SLA, KPI achievements)
- Participation in Indrive's IT platform improvement
- Build and maintain strong, longlasting client relationship
- Develop existing clients
- Provide customer oriented services
- Customize strategies to optimize retention of the clients
- Conduct market research to understand how to improve current processes and what could be implemented
- Achieve clients engagement through innovative strategies
- Internal & external presentations preparation for key stakeholders
Qualifications:
- What we expect from you:
- At least 3 years of relevant experience in logistics/delivery
- Strong analytical and communication skills
- Ability to make structured business judgment decisions
- Advanced MS office user
- Proven track record of project management
- Advanced English level
Preferred Qualifications:
- What we expect from you:
- At least 3 years of relevant experience in logistics/delivery
- Strong analytical and communication skills
- Ability to make structured business judgment decisions
- Advanced MS office user
- Proven track record of project management
- Advanced English level
Conditions & Benefits:
- Stable salary, meal and transportation allowance, health/dental insurance
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- Partially or fully paid additional courses
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
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