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Client Partner/Sales Practitioner BPO- Curitiba, Brazil - São Paulo, Brasil - Wipro
Descrição
The Client Partner/Sales Practitioner (Director) will support BPO/BPM/BPS services. Will be responsible for successfully leading program management of initiatives to transform customer interactions and developing and maintaining effective key relationships. Working with HiTech/New Age customers experience required.
The Director is accountable for the management of existing focus accounts in DOP (Digital Operations and Platforms). This role is responsible for driving profitable growth by developing strategic client relationships and ensuring customer satisfaction. Must have 10+ years' experience in BPO and worked with HiTech/New Age customers.
· Lead account strategy and planning and find opportunities of growth in the account.
· Develop and strengthen relationships with decision makers and influencers in the customer organization and grow revenue and drive opportunities in all lines of businesses in DOP
· Develop and establish oneself as an industry and Wipro Digital Operations thought leader
· Collaborate with Pre-Sales, CoE & Delivery teams to provide your domain expertise and represent our company and industry centric solutions in front of customers and prospects.
· Work with the Marketing team to help define presales messages and marketing collaterals for the industry.
· Collaborate with the Solution, Delivery team during the implementation of solutions at customer sites for right insights and handoffs to ensure client satisfaction.
· Build a trusted group of reference-able customers who can vouch for Wipro. Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline
· Become a trusted advisor to our customer and participate in their strategic planning.
· Conduct regular presales reviews to prevent cost and schedule overruns, and to enable the delivery teams in ensuring high customer satisfaction.
· Orchestrate internal resources to give the customer an enhanced experience across touchpoints.
· Manage existing strategic customer engagements to ensure customer satisfaction and sales growth.
· Serve as the subject matter expert within the region and primary liaison between the solution teams, delivery and customers.
· Working with internal teams to identify and create strategic initiatives.
The successful candidate will have strong track record in the following:
· 15+ years of experience in BPO Services (i.e Voice based Ad sales, CX and Digital Marketing) with a demonstrated track record of successfully delivering growth against targets
· A solid professional network and a strong ability to build relationships with decision-makers
· Strong knowledge of outsourced solutions
· Ability to write and present proposals, respond to RFPs, and document activities
· Confident in interacting with and influencing senior leaders; with an ability to analyze data, synthesize and present results to C-level executives
· Strong leadership skills and an ability to work with various teams and inspire them to deliver above and beyond
· Business foresight and the ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities
· Ability to travel 35% travel
· Bachelor's Degree
