Specialist - Technical Support (Latam) - Brasilia - RateGain
há 1 mês
Descrição
About RateGain:
Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,
BSE:
RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality.
It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.
Roles & Responsibilities:
Technical Support:
Served as the primary point of contact for hotels in Spain and Latin America, offering expert technical support for eRevmax's suite of solutions.
Addressing client queries, issues, and concerns in a timely and efficient manner to minimize downtime and ensure smooth operations.Problem Solving:
Diagnosed and troubleshooted software-related issues reported by clients, analyzing log files and conducting root cause analysis to identify underlying problems.
proactively provide effective solutions and workarounds to resolve issues and minimize disruptions.Product Enhancement Recommendations:
Collaborate with the Product Development team to relay client feedback and enhancement requests. provide valuable insights based on client interactions to contribute to the continuous improvement of our products and services.
What We Offer:
Competitive salary and performance-based incentives.
Comprehensive benefits package.
Opportunity to work with a dynamic and innovative global team.
Professional growth and development opportunities.
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